Front of House and Guest Service Agent Wanted.
The Front of House and Guest Service Agent will be responsible for providing friendly, personalised and efficient guest service, and will be an informative and attentive individual. He/she will manage general cashier duties, foreign currency exchange, and guest deposits.
The Front of House and Guest Service Agent will allocate and check rooms and will co-ordinate with housekeeping and other departments efficiently.
The Front of House and Guest Service Agent will be required to take room service orders, handle guest’s complaints and alert management to any problems. He/she will ensure equipment and supplies are always in order, and will keep the front desk area and public areas clean and neat. High quality guest-focused customer service will be expected at all times.
Main responsibilities include managing and recording reservations and bookings and the check-in and check-out of guests. Strong communication skills and an excellent telephone manner are required for co-ordinating with all departments and for providing administration support to management staff and other departments.